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The Service Desk Engineer provides direct technical support to HC3 clients and employees. This role helps minimize downtime and the impact of IT disruptions for end users by effectively troubleshooting reported issues and proactively maintaining underlying systems. As a primary point of contact and facilitator for end users with IT needs, the Service Desk Engineer plays a critical role in building client trust and employee morale by quickly responding to and resolving issues and support requests. A successful Service Desk Engineer understands the importance of clear communication and effective collaboration to ensure end users' needs are met.
The responsibilities for this position include the following:
Qualified candidates must have the following competencies and qualities:
This position has no direct supervisory responsibilities.
In most cases, work will be performed in a climate-controlled office space. If approved for remote work, employees may work from a home office that is appropriate for focused work without distractions; all remote work must comply with the Remote and Telework Policy.
This role requires no travel.
This role will require using a computer for long periods of time while either sitting or standing. May occasionally be required to climb, bend, squat, and lift and/or move up to 40 pounds.
This is a full-time position with responsibilities that may require night and weekend work in order to perform scheduled maintenance or other tasks as required during non-business hours.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Activities, duties, and responsibilities may change at any time with or without notice.
Other
$49k-60k (estimate)
04/29/2023
11/30/2024
hc3inc.com
Tryon, NC
<25
The job skills required for Service Desk Engineer include Troubleshooting, Customer Service, Technical Support, Operating System, Communicates Effectively, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Engineer positions, which can be used as a reference in future career path planning. As a Service Desk Engineer, it can be promoted into senior positions as a Business Application Delivery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Engineer. You can explore the career advancement for a Service Desk Engineer below and select your interested title to get hiring information.